*orders placed between May 1, 2026 and June 1, 2026 for the 100% pure organic nicotine drops in mct oil, the front label still shows the original MCT oil label, while the custom oil choice – if an alternative was specifically requested by the client – is listed on the bottom of the dropper bottle. During that period, some clients who were highly sensitive to MCT oil needed an alternative right away while we waited on new labels. The updated June 2 label now includes all three options on the front — MCT, olive, and castor — while the specific oil or blend requested will still continue to be listed on the bottom.

Not sure if a product is right for you? Let me help!

You can also click the chat box in the bottom right corner for assistance. I am here to guide you in finding the perfect products tailored to your unique skin type, hair type, eye color, skin tone, texture, and preferences.

Due to the custom nature of my products, I cannot offer returns or exchanges on any products, shades, sample sizes, travel sizes, or customized formulas. I put extra care into packaging each sample in the most earth-friendly way possible and offer samples to prevent returns.

By placing your order, you agree to my Terms and Conditions, which are presented and accepted at the checkout page (when you check the box above “Place Order”) and further details can be found on our Shipping Policy and Returns Policy pages.

Samples, custom formulas, and all products are non-refundable. Each full-size product that has an accompanying sample or travel size option is strictly NON-REFUNDABLE.

Regarding order changes and cancellations, please review your order carefully before checkout. Once an order has been placed, it is considered final.
Because I begin processing orders promptly and incur non‑refundable third‑party payment and platform fees, I do not offer refunds for orders where a customer has simply changed their mind, selected the wrong item, or decided not to proceed after payment.

In some cases, I may be able to add additional items to an existing order before it has shipped; this is treated as a separate add‑on order and is not a modification or cancellation of the original order. If you wish to add items, please contact me as soon as possible and I’ll let you know if it’s still possible based on where your order is in the process.

Please note, makeup and skincare samples are not travel sizes. They are designed to provide 1-2 applications to a small area (such as the face or wrist) to test color impact, texture, coverage, or possible allergic reactions. All samples are carefully measured and priced proportionally to the corresponding full-size product. Supplement samples are designed as 1-2 day samplings (several drops), directly proportional to the full-size product rather than travel sizes. Providing a full vial wouldn’t be fair to clients investing in the complete product. Dark glass is essential for potency, so some specific formulassample packaging prioritizes protection over appearing full.

Keep in mind that natural variations in my 100% superfood pigments and clays cause slight differences in color and undertones between batches. Similarly, the plant butters used in formulas carry their own distinct natural undertones and depth, resulting in subtle variations from product to product.

important note: please keep in mind that if you request the caramel tan formula be added to another formula, the outer label will be the caramel tan label so that when it sits in your bathroom, you do not forget that it contains a sunless tanning formula. If you would prefer the original rich cacao whip label please request it on the product page custom requests for Joanne!

 

Haut Cosmetics Refund & Return Policy

Order Processing

  • Once your payment is accepted via SQUARE or via canadian e-transfer, your formulas are freshly handcrafted, labeled, and shipped within 2-4 business days.

  • Once your order has been placed, it is considered final.

  • Estimated shipping times take effect after your order is shipped—not at the time of purchase.

  • Rush orders: A 24-hour rush order option is available for expedited processing.

Shipping

  • Haut Cacao Cosmetics is not responsible for delayed shipments by Canada Post, nor for items damaged or lost in transit.

  • The customer is solely responsible for entering a correct and complete shipping address when ordering.

  • All shipments use the address provided at checkout and cannot be changed after order submission.

Returns, Refunds, and Exchanges

due to the custom and personal nature of our products, all sales are final.
we do not accept returns, refunds, or exchanges of any kind (including samples, travel size, or custom blends, as well as caramel tan and custom cacao tan products).
samples are offered to help clients make informed choices and to minimize the risk of dissatisfaction. if you are unsure about a shade or product, please purchase a sample first or request a personalized consultation before placing your order.

individual results & product experience
because these are personal‑use wellness and cosmetic products, individual results and experiences may vary. factors such as skin type, body chemistry, environment, and application technique can affect adhesion, wear time, texture, and perceived effectiveness. these variations are expected with natural, small‑batch products and are not considered product defects or grounds for returns, exchanges, chargebacks, or refunds.

No Refund

  • By placing an order, you confirm that you have reviewed and agreed to these policies, visible at the top of the checkout page.

  • Once an order is placed and payment is processed, it cannot be canceled, refunded, or modified for any reason except for cases of product defect or order fulfillment error.

Exceptions for Human Error 

  • If you received the wrong product or it is damaged please send a clear photo of the product. contact us at hautcacao@hautcacao.ca within 30 days of delivery.

  • Provide your order number and clear photos of the product and packaging.

  • Messages must be sent via the website’s support message box; social media DMs are not accepted.

  • Claims made after 30 days from delivery cannot be processed.

Product Appearance & Oxidation

  • Natural pigments may vary slightly by batch and will gradually oxidize/lighten from exposure to light over 6-12 months. These changes are not considered defects and are not eligible for return or refund.

International Orders

  • The recipient is the importer of record and is responsible for all duties, taxes, and fees (“Import Fees”).

  • Delivery times may be subject to customs inspections and delays outside our control.

  • Title and risk of loss transfer to the customer upon shipment.

  • Refused shipments: If you refuse a delivery, you are responsible for all original shipping charges, import fees, and the cost of return shipping. These amounts will be deducted from any eligible merchandise refund.

right to refuse service

as a small, owner‑operated business, i am committed to providing a safe, respectful, and supportive experience for all customers. to protect that environment, i reserve the right to refuse or discontinue service at my discretion in situations that include, but are not limited to:

  • abusive, threatening, or harassing language or behavior toward me or others

  • ongoing disruptive or chaotic communication that makes it difficult to provide clear support

  • suspected fraudulent activity, chargeback abuse, or attempts to obtain free products outside stated policies

  • non‑payment or repeated violation of stated terms, policies, or boundaries

any decision to refuse service will always be applied in a way that is consistent with human rights and anti‑discrimination laws. i will never refuse service on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected characteristic.

NOT MEDICAL ADVICE – INFORMATIONAL & ENTERTAINMENT ONLY

all information, descriptions, protocols, blog posts, product copy, and content on this website are provided for general informational and entertainment purposes only. they are not intended to diagnose, treat, cure, or prevent any disease and do not constitute medical, nursing, or other professional healthcare advice.usercentrics+2

no information on this site should be used as a substitute for professional medical advice, diagnosis, or treatment. always consult with a qualified healthcare provider regarding any questions you may have about a medical condition, symptoms, or the use of any wellness product, supplement, or therapy. never disregard professional medical advice or delay seeking it because of something you have read on this website.cloudflight+2

by using this site and purchasing products, you acknowledge and agree that you are responsible for your own health decisions and that haut cacao / haut cosmetics is not liable for any outcomes resulting from the use or misuse of information or products provided here, within the limits permitted by law.