Privacy Policy

What Information We Collect
We collect personal information that you voluntarily provide when you register, place an order, or communicate with us, which may include your name, email address, mailing address, phone number, and payment details. You may browse our site anonymously, but to complete transactions or provide services, such information is necessary.

We also automatically collect technical data such as your IP address, browser type, and operating system to help us improve your browsing experience and site functionality.

How We Use Your Information
Your information is used solely to process orders, verify payment, communicate regarding your purchases and inquiries, and improve our service. We do not use your data for any purpose beyond those explicitly consented to.

Consent and Control
By providing your information, you consent to its collection and use for the purposes stated above. For any additional use, like marketing, we will seek your explicit consent, or offer a choice to opt out.

You can withdraw consent or request access, correction, or deletion of your personal data at any time by contacting us at hautcacao@hautcacao.ca.

Your Rights

  • Residents of California have additional rights under CCPA to access, port, correct, or delete personal information. Requests can be made via the above email.

  • Residents of Quebec are subject to Law 25, which includes enhanced privacy protections such as mandatory privacy impact assessments and data protection officer requirements.

Data Sharing and Disclosure
We do not sell or trade your personal information. It may be shared with trusted third-party service providers (e.g., payment processors like Stripe, website hosts) solely to facilitate order processing and website operations. These parties are contractually obligated to keep your data confidential.

Legal disclosure may occur if required by law or to enforce our Terms of Use.

Payment Processing
We use Stripe for payment processing, which securely stores your payment information encrypted to PCI-DSS standards. We do not retain your credit card data beyond the transaction completion.

Cross-Border Data Transfer
Some third-party providers may operate in jurisdictions with different data protection laws, such as the United States. Your data may be subject to applicable laws in those jurisdictions once transferred.

Cookies and Tracking
Our site may use cookies and similar technology to enhance user experience, analyze traffic, and remember preferences. You can manage cookie preferences in your browser settings.

Security Measures
We employ industry-standard technical and organizational safeguards, including SSL encryption and AES-256 storage encryption, to protect your personal information.

Policy Updates
We reserve the right to update this Privacy Policy to comply with evolving legal requirements or business practices. Changes will be posted on this page with an updated date.